Problems-of-English-Listening-and-Speaking-Skills-for-Hotel-Receptionists-in-Buriram-Province

ผู้วิจัย

Ajarn Phornpawith Chanuanchai, Mr. Christin Anuwaiya, Miss Marisa Boontos, Miss Natwipa Wisettranon

บทคัดย่อ

The objectives of this research were 1. to investigate English speaking problems of hotel receptionists in Buriram province. 2. to investigate English listening problems of hotel receptionists in Buriram province. The samples consisted of 54 hotel receptionists department who were purposively selected from ten hotels in Buriram province. Questionnaire was used for the research instrument. They were three part inside the questionnaire including: personal information, problems of English listening and speaking, and other suggestions. The statistics were used for analyzing the data consisting of frequency, percentage, mean and standard deviation. The research results revealed that the problems of English listening were among the participants was English listening problem with the foreign customers' accent. Additionally, the participants rated the following aspects as the more level was English listening problem due to vocabulary limitations, English listening comprehension problem while the foreign customers speak fastly so you cannot comprehend, English listening problem due to the pronunciation vocabulary of foreign customers and English listening problem due to lack of knowledge in English grammar. Besides, the results found that the problems of English speaking were among the participants was cannot explain what the foreign customers want or inquire thoroughly. Additionally, the participants rated the following aspects as the more level was always think in Thai before you speak English, it is difficult to use the terminology correctly in a various situations, feel worried and forget what you have learnt to speak in unfamiliar situations, and the pronunciation problems such as s, ch, sh, r, l, ed, t and th sounds