English for Airline Business 2024

Table of Contents

On-ground Services

Unit 1 Airport Facilities                                                              1

Lesson A: Places at the airport                                                           1

Lesson B: Flight status                                                                        10

Language Focus: Tenses                                                          17

Unit 2 Airline Knowledge                                                               20

Lesson A: Flights and routes                                                   20

Lesson B: Passenger manifests                                               25

Language Focus: Prefixes & suffixes                                       29

Unit 3 Ground Operations                                                              34

Lesson A: Check-in                                                                  34

Lesson B: Boarding passes                                                      39

Language Focus: Passive voice                                               49

On-board Services

Unit 4 Before Take-off                                                                                52

Lesson A: Aircraft features                                                     52

Lesson B: Pre-flight briefing                                                   62

Language Focus: Adjectives ending with –ing and –ed                       65

Unit 5 On-board Operations                                                        68

Lesson A: Boarding passengers                                              68

Lesson B: In-flight services                                                     75

Lesson C: Dealing with complaints about meal service                       80

Language Focus: Relative clauses                                           81

Unit 6 Dealing with abnormal passengers                                             86

Lesson A: Disruptive passengers                                             86

Lesson B: Sick passengers                                                      92

Language Focus: Conditional sentences                                  98

Extra Unit

          Unit 7: Getting a Cabin Crew Job                                       102

References                                                                                                   109